SBA-Certified SDVOSB
We're officially certified as a Service-Disabled Veteran-Owned Small Business by the U.S. government. This means agencies can hire us directly through special programs designed for veteran-owned companies.
About Us
Two Paths. One Mission.
For over 20 years, Bethlehem Family Services has provided mental health care and workplace support programs. Whether you're an individual looking for a therapist, a family going through a hard time, or a government agency that needs a trusted mental health partner — we were built for you. We're veteran-owned, fully licensed, and ready to help.
Our Story
Built from Service. Driven by Purpose.
Bethlehem Family Services was founded on a single, defining conviction: the same discipline, resilience, and commitment that shapes military service can — and should — shape the delivery of behavioral healthcare.
Our founder brought more than 20 years of military, federal, and national crisis response leadership into the clinical space. He had seen firsthand what happens when behavioral health support is unavailable, under-resourced, or disconnected from the operational realities of those who need it most — service members, federal employees, first responders, and families holding everything together under extraordinary pressure.
So we built something different.
We built a practice that carries a federal contractor's operational precision alongside a clinician's empathy. We built programs that meet regulatory and compliance standards without sacrificing the human care at their center. And we built a team capable of serving a veteran in individual therapy on Monday and fulfilling a federal critical incident response contract on Tuesday — with the same standard of excellence in both rooms.
That is our mission. Not two missions. One.
Leadership
Meet the Team Behind the Mission
Dr. Jomo Z.M. Thomas, Ph.D., LMFT
Founder & Executive Director
Ph.D., Curriculum & Instruction | Licensed Marriage and Family Therapist (LMFT — FL, MI, CO) | Master Addiction Counselor | DOT SAP | Lean Six Sigma Master Black Belt | SBA-Certified SDVOSB Principal
Dr. Jomo Z.M. Thomas is a behavioral health executive, licensed clinician, and the founder of Bethlehem Family Services. Holding a doctorate in Curriculum and Instruction, active LMFT licensure across three states, and a Lean Six Sigma Master Black Belt, Dr. Thomas brings a rare combination of clinical depth, operational discipline, and federal-system experience that shapes every program BFS delivers.
Over more than two decades, Dr. Thomas has led behavioral health operations at every level of complexity — from managing military family support programs through Magellan Health Services across Colorado and Wyoming, to supervising USPS Employee Assistance Program operations across the Western region, to directing high-volume clinical operations at national crisis intervention contact centers. Most recently, he served as Clinical Director at H2H Contact Center in New York, overseeing 15,000+ patient interactions annually with 98% clinical compliance. He currently serves as Adjunct Professor at Southeastern University in Lakeland, Florida.
As a service-disabled veteran, Dr. Thomas built Bethlehem Family Services to fill a gap he lived firsthand: the absence of behavioral health organizations equipped to serve both the individual in a therapy office and the federal agency requiring a compliant, deployable program — at the same standard of excellence.
Career Highlights
- — Clinical Director — H2H Contact Center, New York (2022–2025)
- — Clinical Manager — Vibrant Emotional Health Crisis Call Center, New York (2021–2022)
- — Western Area Supervisor — USPS Employee Assistance Program (2019–2020)
- — Manager / Military Family Life Specialist — Magellan Health Services, Colorado & Wyoming (2013–2016)
- — Area Manager / Consultant — U.S. Postal Service (2010–2016)
- — Adjunct Professor — Southeastern University, Lakeland, FL (2022–present)
Credentials & Certifications
- — Ph.D., Curriculum & Instruction — Liberty University
- — M.S., Clinical Counseling — University of Phoenix
- — LMFT — Florida, Michigan, Colorado
- — Master Addiction Counselor (NCC AP #507825)
- — Lean Six Sigma Master Black Belt (LSSMBB)
- — Lean Six Sigma Black Belt (LSSBB)
- — Agile Expert Certificate of Proficiency
- — OKR Certification: Leadership and Goal Setting
- — SBA-Certified SDVOSB & VOSB Principal
- — State of Florida Minority Business Certification
Why Partner With BFS
Certified. Licensed. Fully Qualified.
Every certification we hold is a promise — that the care we provide to individuals and the programs we deliver to agencies meet the highest professional standards.
Veteran-Owned Small Business (VOSB)
A separate government certification confirming we're veteran-owned — giving more agencies the ability to work with us through veteran-preference programs.
State of Florida Minority Business Certification
Certified minority-owned business in Florida, opening doors to state and local contracts that prioritize diverse businesses.
Licensed Marriage & Family Therapist (LMFT)
Our clinical director is a licensed therapist in Florida, Michigan, and Colorado — meaning our therapy services meet all legal and ethical standards.
DOT SAP Certified Professional
Our team is qualified to conduct substance abuse evaluations for workers in transportation and other government safety roles — required when an employee tests positive on the job.
20+ Years of Crisis Response Experience
Our team has led national crisis call centers and emergency response programs. When something goes wrong, we know how to show up fast and help.
Certified Corporate Trainer
We're certified to design and deliver professional training programs — from leadership development to mental health awareness — for government agencies, employers, and community groups.
Certified Lean Sigma Corporate Trainer
We use proven process-improvement methods to make our programs more efficient and effective — not just well-intentioned, but well-run.
Who We Serve
We Help People & Organizations
We work with two types of clients — and we bring the same level of care and commitment to both.
For Individuals & Families
You Deserve Care That Understands What You've Been Through
Whether you are navigating trauma, managing a substance use challenge, working through relationship strain, or simply trying to find your footing again — we are here. Our clinical team delivers compassionate, evidence-based care in a setting built on trust, discretion, and respect for your journey.
Services
- — Individual Therapy & Counseling
- — Trauma Treatment (trauma-informed, evidence-based approaches)
- — Substance Use Counseling & Recovery Support
- — Marriage & Family Therapy
- — Faith-Based Integration (optional)
What to Expect
A free initial consultation. A personalized care plan. Clinicians who listen — and who have often walked similar roads themselves.
For Agencies, Employers & DoD Organizations
Mental Health Programs Built for Your Agency
Government agencies, employers, and military organizations need more than a therapy provider — they need a partner who can set up programs, respond to crises, and meet compliance requirements. We do all of it, backed by veteran-owned certification and 20+ years of working within government systems.
Services
- — Critical Incident Stress Management (CISM) & Response
- — Employee Assistance Programs (EAP)
- — DOT Substance Abuse Professional (SAP) Evaluations
- — Workplace Behavioral Health Program Design
- — Programs That Meet Federal Compliance Standards
Contracting Advantages
- — Veteran-owned certification — qualifies for government set-aside contracts
- — Preferred hiring pathways for government agencies
- — Can deploy teams quickly when needed
- — Experienced with military, VA, and employer programs
Best Work
Past performance
- Directed psychological health programs for National Guard personnel
- Provided behavioral health services to military families
- Managed workforce behavioral health programs for USPS
- Led crisis intervention operations within a national call center system
- Delivered substance use treatment and SAP services
- Provided crisis response and workforce support programs
20+
Years of Experience
SDVOSB
Government-Certified Veteran-Owned Business
LMFT
Licensed Family Therapist
SAP
Substance Abuse Evaluator
LSSMBB
Process Improvement Expert
CIRT
Crisis Response Team
A 501(c)(3) Nonprofit Foundation
Restoring hope. Rebuilding lives.
Bethlehem Way Foundation provides safe shared housing, vital supportive services, and trauma-informed care to empower our nation's veterans. We help them find stability, healing, and a renewed sense of purpose.
Ready to take the next step?
Let's have a conversation.
Whether you need care for yourself, your family, or your organization — it all starts with a simple conversation. Reach out and we'll get back to you within one business day.